Resource
Support
Access the latest driver, user manual, firmware and software.
Resource
Support
Access the latest driver, user manual, firmware and software.
Choose your product
Solutions and techniques
Installation is highly straightforward; simply connect the device to a power source and refer to the “Quick Start Guide” for installation in various scenarios.
Generally, no maintenance is required, but it is recommended to periodically inspect the connections and update the firmware.
You can download the latest firmware/software from the official website and follow the instructions for updates.
Hestia offers a highly stable global communication service. Under clear, cloudless conditions at 23.5°N latitude, with a signal strength where SINR < -9 and RPSP < -130, the measured success rate is 99%, with 90% of transmissions taking 10 seconds, and 95% taking 30 seconds.
Utilize the App to verify satellite positioning and visibility (including taking photos), activate the device, retrieve logs to assess SN/Timestamp/imsi/imei/RSRP/SINR, and upload the log information to assist customer support staff in resolving issues.
You may obtain assistance through the contact methods on the official website or by calling the customer service hotline at +886 0800-615-666.
Yes, Hestia supports multiple connection modes to meet different equipment requirements. It is compatible with Modbus RTU, connected via RS485 4Pin.
You can view and manage real-time data through the dedicated Hestia management platform or application. Alternatively. Please contact your sales representative.
Yes, Hestia provides standard warranty services. Please refer to the warranty policy at the time of purchase for detailed terms and conditions.
User manual and documents download
APAL strives to provide more innovative experiences of smart devices for users. In order to focus on innovation, we will continuously evaluate existing application software and services based on various business and customer demands, and provide users with the most needed service. If you need any assistance, please contact the customer service center. We are looking forward to bringing more innovative content to customers in the future.
Product Documentation
Solutions and techniques
(Push In; Push out Sim Slot) please Refer to user manual, there’s a picture shows how to correctly insert the SIM card, in the meantime, you can hear a “click” sound if the SIM card stores properly.
Tributo dongle supports quick removal function, you may just directly disconnect the dongle. it’s not necessary to do the removal process. But it still needs to make sure your data has finished downloading or uploading for your file completion.
Yes you can. In order to meet the best performance , the requirement of the usb cable and the host USB port is needed to support standard USB 3.1. Which you could buy from any third party supplier.
You may reconnect the dongle to check if the host device recognizes the dongle and make sure your carrier profile is well settings. After about 40 seconds (device boot up and network registration). If it’s still not working, you can check the LED light behavior table in the user manual for quick troubleshooting.
IP51,Ingress of dust and Dripping water (vertically falling drops) shall have no harmful effect on the devices.
There’s no the physic button to turn on/off the dongle, however, for your safety and the legal requirements on the aircraft, suggest unplug the dongle.
The dongle will automatic update while connecting to internet, however, you may also find the latest software version on https://www.apaltec.com/support/
User manual and software download
APAL strives to provide more innovative experiences of smart devices for users. In order to focus on innovation, we will continuously evaluate existing application software and services based on various business and customer demands, and provide users with the most needed service. If you need any assistance, please contact the customer service center. We are looking forward to bringing more innovative content to customers in the future.
Product Documentation
Software update service
Solutions and techniques
After turning on, please select settings on desktop and select software update to update the latest version.
After installing SDK, please select Compal_all_in_one Scene in the sample scenes, then you can refer to basic Demo Application development.
The battery is replaceable. Please push battery cover in direction and pull up battery with a tape, then put new battery connecting finger towards battery connector. Finally close battery cover in direction to complete battery replacement.
Please use 20W PD charging adapter, DC cable, USB cable included in box.
1. Connect DC cable to adapter and Box DC charging input for power-on or power-off charging.
2. Connect USB cable to adapter and USB port in the middle of Box for power-on or power-off charging.
Please select a type-c output power bank which supports PD 9V/2A, 12V/1.5A, and with DC cable attached in the box as 15W power supply.
User manual and software download
APAL strives to provide more innovative experiences of smart devices for users. In order to focus on innovation, we will continuously evaluate existing application software and services based on various business and customer demands, and provide users with the most needed service. If you need any assistance, please contact the customer service center. We are looking forward to bringing more innovative content to customers in the future.
Product Documentation
Software update service
Solutions and techniques
Installation is highly straightforward; simply connect the device to a power source and refer to the “Quick Start Guide” for installation in various scenarios.
Generally, no maintenance is required, but it is recommended to periodically inspect the connections and update the firmware.
You can download the latest firmware/software from the official website and follow the instructions for updates.
Hestia offers a highly stable global communication service. Under clear, cloudless conditions at 23.5°N latitude, with a signal strength where SINR < -9 and RPSP < -130, the measured success rate is 99%, with 90% of transmissions taking 10 seconds, and 95% taking 30 seconds.
Utilize the App to verify satellite positioning and visibility (including taking photos), activate the device, retrieve logs to assess SN/Timestamp/imsi/imei/RSRP/SINR, and upload the log information to assist customer support staff in resolving issues.
You may obtain assistance through the contact methods on the official website or by calling the customer service hotline at +886 0800-615-666.
Yes, Hestia supports multiple connection modes to meet different equipment requirements. It is compatible with Modbus RTU, connected via RS485 4Pin.
You can view and manage real-time data through the dedicated Hestia management platform or application. Alternatively. Please contact your sales representative.
Yes, Hestia provides standard warranty services. Please refer to the warranty policy at the time of purchase for detailed terms and conditions.
User manual and documents download
APAL strives to provide more innovative experiences of smart devices for users. In order to focus on innovation, we will continuously evaluate existing application software and services based on various business and customer demands, and provide users with the most needed service. If you need any assistance, please contact the customer service center. We are looking forward to bringing more innovative content to customers in the future.
Product Documentation
Solutions and techniques
First connect a USB cable from a personal computer to MiFi USB port, and select OK in the pop-up inquiry window to share the network via USB.
Turn on WiFi 5G from the WiFi of setting menu, then connect to the WiFi wireless network (SSID) of MiFi, and personal devices that support WiFi6 can surf the Internet with high speed.
Turn on automatic update from the software update function of setting menu, and MiFi will start to automatically check whether there is latest software available, and update will be completed automatically.
Hold the reset button for more than 10 seconds, and the system will start to restore original factory settings.
Press the reset button and the system will restart. If there is still no response, you can remove the back cover and battery, then reinstall the battery and back cover, and press the power button to start device.
1.Please confirm that the telecom operator of the used SIM card can support WiFi hotspot sharing.
2.Please confirm whether the data transmission volume reaches the upper limit of the telecom operator.
3.If there is a data transmission limit set in MiFi, please confirm whether the amount of data that can be transmitted is zero.
4.Please restart MiFi. If the issue is still not resolved, please contact the telecom operator of the SIM card for furthur assistance.
User manual and software download
APAL strives to provide more innovative experiences of smart devices for users. In order to focus on innovation, we will continuously evaluate existing application software and services based on various business and customer demands, and provide users with the most needed service. If you need any assistance, please contact the customer service center. We are looking forward to bringing more innovative content to customers in the future.
Product Documentation
Software update service
Solutions and techniques
(Push In; Push out Sim Slot) please Refer to user manual, there’s a picture shows how to correctly insert the SIM card, in the meantime, you can hear a “click” sound if the SIM card stores properly.
Tributo dongle supports quick removal function, you may just directly disconnect the dongle. it’s not necessary to do the removal process. But it still needs to make sure your data has finished downloading or uploading for your file completion.
Yes you can. In order to meet the best performance , the requirement of the usb cable and the host USB port is needed to support standard USB 3.1. Which you could buy from any third party supplier.
You may reconnect the dongle to check if the host device recognizes the dongle and make sure your carrier profile is well settings. After about 40 seconds (device boot up and network registration). If it’s still not working, you can check the LED light behavior table in the user manual for quick troubleshooting.
IP51,Ingress of dust and Dripping water (vertically falling drops) shall have no harmful effect on the devices.
There’s no the physic button to turn on/off the dongle, however, for your safety and the legal requirements on the aircraft, suggest unplug the dongle.
The dongle will automatic update while connecting to internet, however, you may also find the latest software version on https://www.apaltec.com/support/
User manual and software download
APAL strives to provide more innovative experiences of smart devices for users. In order to focus on innovation, we will continuously evaluate existing application software and services based on various business and customer demands, and provide users with the most needed service. If you need any assistance, please contact the customer service center. We are looking forward to bringing more innovative content to customers in the future.
Product Documentation
Software update service
Solutions and techniques
After turning on, please select settings on desktop and select software update to update the latest version.
After installing SDK, please select Compal_all_in_one Scene in the sample scenes, then you can refer to basic Demo Application development.
The battery is replaceable. Please push battery cover in direction and pull up battery with a tape, then put new battery connecting finger towards battery connector. Finally close battery cover in direction to complete battery replacement.
Please use 20W PD charging adapter, DC cable, USB cable included in box.
1. Connect DC cable to adapter and Box DC charging input for power-on or power-off charging.
2. Connect USB cable to adapter and USB port in the middle of Box for power-on or power-off charging.
Please select a type-c output power bank which supports PD 9V/2A, 12V/1.5A, and with DC cable attached in the box as 15W power supply.
User manual and software download
APAL strives to provide more innovative experiences of smart devices for users. In order to focus on innovation, we will continuously evaluate existing application software and services based on various business and customer demands, and provide users with the most needed service. If you need any assistance, please contact the customer service center. We are looking forward to bringing more innovative content to customers in the future.
